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Change Management and Resiliency: Become a Quick-Change Artist

August 22, 2024 8:00 AM - 12:00 PM (CDT)

Description

Change is the norm and to resist it can ruin your career. Learn the strategies to develop the courage to invest energy in finding and seizing the opportunities brought by change. Emphasize action. Develop the reputation as one who pushes change along. 

Resilience is one’s ability to bounce back from a negative experience and regain functional competency quickly. Resilience is our ability to adapt successfully in the face of stress and adversity. Resiliency helps people stay focused under pressure and make better decisions. Resiliency is the key to coping with change. The very essence of resiliency is adaptability. 

By attending this session, you will: 

  1. Learn the three key drivers of change 
  2. Recognize the four stages of transition 
  3. Identify the thirteen mistakes we make when facing transition 
  4. Consider thirteen new work behaviors to become a quick-change artist 
  5. Learn what it takes to be resilient 
  6. Discover five ways to boost your resiliency at work

Time

8:00am – 8:30am: Registration 8:30am – 9:00am: Networking & MWCCA Intro 9:00am - 12:00pm: Presentation

Location

Ecolab Innovation Center - Building F

See both maps below for driving and parking details. 

Once you turn into the campus, you will be facing the complex. Turn left at the T-intersection. Please park near the second set of stairs. Take the second set of stairs up from the parking lot to the center Building F, which is the main guest entry for the campus. A statue of Al Schuman is outside the main entrance. Please check in with the receptionist upon arrival.



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Contact Information

Midwest Contact Center Association (MWCCA)
Name: Midwest Contact Center Association (MWCCA)
Email: info@MWCCA.org
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