Main Calendar
Main Calendar
MN Paid Family Leave: Your 2026 Readiness Briefing
11:30 AM - 1:00 PM
A concise legal briefing on Minnesota’s new Paid Family and Medical Leave (PFML) law and other 2026 employment changes impacting Midwest contact centers, led by Jackson Lewis attorneys.
Minneapolis - Finding Your AI Fit: Where to Start in the Contact Center
8:30 AM - 12:00 PM
AI without the hype! Hear what's ACTUALLY happening with AI in the contact center from our expert panelists.
Chicago - Finding Your AI Fit: Where to Start in the Contact Center
1:00 PM - 4:00 PM
AI without the hype! Hear what's ACTUALLY happening with AI in the contact center from our expert panelists.
Minneapolis - Humanizing Help: Human Customer Service in the Age of AI
8:30 AM - 12:00 PM
Join us with Jeff Toister to discuss Artificial intelligence: a wonderful thing. It helps us serve people more efficiently and many customers prefer AI-powered self-service for routine tasks. But there are still times when customers need human HELP! ...
Chicago - Humanizing Help: Human Customer Service in an Age of AI
1:00 PM - 5:00 PM
Artificial intelligence is a wonderful thing. It helps us serve people more efficiently and many customers prefer AI-powered self-service for routine tasks. But there are still times when customers need human HELP! This interactive and entertaining ...